Shipping policy

Thank you for shopping at CanadianSmoke! We are committed to delivering your orders quickly, efficiently, and hassle-free. Please take a moment to review our shipping policy to understand how your orders will be processed and delivered.

Free Shipping

We offer free standard shipping on all orders over $100 within Canada. Orders below $100 will incur a flat-rate shipping fee of $15. Please note that this offer is valid for standard shipping only and does not apply to expedited services.

Shipping Methods and Estimated Delivery Time

We primarily ship from our warehouse in Winnipeg and use Canada Post to ensure reliable delivery services. Our standard shipping option typically takes 3-7 business days for delivery after the order has been processed. Please note that delivery times may vary based on your location and product availability.

Order Processing Time

Orders are usually processed and shipped within 1-2 business days after payment confirmation. During peak seasons and promotional events, processing times may be slightly longer. You will receive a confirmation email with your tracking number once your order has been shipped, allowing you to track your package's progress.

International Shipping

At this time, we only offer shipping within Canada. We do not ship to international destinations. We apologize for any inconvenience this may cause and appreciate your understanding.

Order Tracking

Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. Alternatively, you can log in to your account on our website and track your order through the "Order History" section.

Address Accuracy

Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for packages delivered to incorrect addresses due to customer error.

Lost or Stolen Packages

In the unfortunate event that your package is lost or stolen during transit, please contact the carrier directly to file a claim. If you encounter any issues or need assistance, please reach out to our customer support team, and we will do our best to help you resolve the situation.

Contact Us

If you have any questions about our shipping policy or need further assistance, please don't hesitate to contact our customer support team at info@CanadianSmoke.ca. Our dedicated representatives are here to assist you Monday through Friday, from 8am - 5pm.

Thank you for choosing CanadianSmoke! We appreciate your business and hope you enjoy your shopping experience with us.