Refund policy

Thank you for shopping at CanadianSmoke. We strive to provide high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be defective or damaged. It must also be in the original packaging, unused, and unopened.

To initiate a return, please follow these steps:

  1. Contact Us: Notify us of the issue by contacting our customer support team at info@VaporizeUSA.com. Please provide your order number, a description of the problem, and clear photographs of the defective or damaged item.

  2. Return Authorization: Once your return request is approved, we will provide you with a return authorization number and detailed instructions on how to return the item.

  3. Packaging: Please ensure the item is securely packed in its original packaging, and include any accessories, manuals, or other documentation that came with the product.

  4. Mailing Material: We request that you retain and take pictures of any mailing material showing damage or mishandling. This documentation will be essential in processing your refund or replacement.

  5. Shipping: You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for your refund to be processed and for the credit to be reflected in your account, depending on your payment provider's policies.

Contact Us

If you have any questions about our return and refund policy or need further assistance, please don't hesitate to contact our customer support team at info@canadiansmoke.ca. Our dedicated representatives are here to assist you Monday through Friday, from 8am-5pm.

Thank you for shopping at CanadianSmoke. We appreciate your business and value your satisfaction as our customer.